Frequently Asked Questions

  • How can Purple be firm and soft at the same time?

    Purple’s Smart-Comfort Grid System™ is designed so that each individual cell wall of Hyper-Elastic Polymer™ has a specific pressure/weight threshold. When that threshold is breached, the wall releases, distributing the weight and pressure to surrounding cells. This means that high-pressure areas like your hips and shoulders sink in while the broader, low pressure areas like your back get fully supported.

    Even when the cell walls release, they don’t collapse and lose support; they will maintain the exact right amount of support needed for that part of your body so you don’t bottom out.

  • How much weight is the Purple designed to support?

    The Purple® Bed should easily support 600lbs total or 300lbs weight per person per side. If you’re worried about accommodating someone significantly heavier than that but still want the power of Purple, please be assured that all users, regardless of weight, should find comfort benefits with the Purple® Bed. Please be advised that, while with the use of significantly heavier users will not void the warranty, it may cause the bed to soften more quickly than with an average-weighted user and therefore may eventually alter the Purple™ Bed’s comfort providing abilities.

  • Will you be adding more sizes to your mattress options?

    As we grow we are only producing the four most popular sizes of mattress Twin XL, Queen, King and California King. This certainly doesn’t mean we won’t add sizes, but we apologize if we don’t have the sizes you’re looking for right now. To be notified if we ever do add more sizes, fill out this Google Form and we’ll be sure to let you know if your desired size becomes available!

  • What does the Purple 30-Night Challenge work?

    If you’re not convinced that Purple® Mattress is right for you after 30 or so nights, head over to your guest room, take your sweetie on a romantic getaway, or simply spend a night or two where you can sleep on a different mattress and compare it to your Purple. You may just realize how awesome Purple really is! Don’t worry, you still have your full 100 nights to decide.

  • Is the Purple® Mattress cover washable?

    For the mattress cover, we recommend using a stretchy mattress protector and spot-cleaning with upholstery when it does get dirty.

    **The cover does zip off, but we recommend not putting it through your washing machine unless absolutely necessary. If you do, use a completely cold cycle and hang or lay flat to dry only (there is a LOT of spandex in it, so if you put it in the washer/dryer, it will shrink and that could potentially interfere with the benefits of Purple™).

  • Why do I need stretchy sheets for my Purple® mattress?

    The stretchier your sheets and mattress protector, the more you’ll be able to enjoy the full benefits of Purple. Too tight and/or non-stretchy fabrics can act as a barrier between you and the Purple so you don’t get as much pressure release as you could. Also, don't forget to check out our amazing sheets that will work perfectly on your mattress!

  • What is the quality of the foam?

    We use a premium high-density density foams, which include:

    3.25” – 1.8 lb/ft³ medium-soft comfort layer
    4.00” – 2.0 lb/ft2³ medium-firm support layer

    All of our foam is certified by CertiPUR-US®
    CertiPUR-US® approved foams are:

    Made without ozone depleters
    Made without PBDEs, TDCPP or TCEP (“Tris”) flame retardants
    Made without mercury, lead and other heavy metals
    Made without formaldehyde
    Made without phthalates regulated by the Consumer Product Safety Commission
    Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)All of which is, of course, topped with and protected by 2″ of Purple™ — so it’ll last even longer than your average high-density foam.

  • Will you be selling a Purple® Topper?

    We may add the option of a Purple® Mattress topper in the future, but we don’t have any sort of timeline. But if you want to to be notified if/when a Purple® Topper is available, fill out this quick form and you’ll be among the first to know!

  • Does the Purple® Bed need a boxspring?

    Of course we recommend our platform base! However, the Purple just needs a sturdy surface to sit on, whether that’s a platform, slats (3″ apart or less), box foundation, an adjustable bed frame, or even the floor — it all works just fine. Make sure your mattress won’t be on a sagging frame or foundation and you’re good to go!

  • Does the Purple® Bed work with an adjustable bed frame?

    Yes!

  • What type of flame retardant is in the mattress?

    We use a fabric knit barrier that meets all of the industry standards for your safety without filling your mattress with toxic chemicals.

  • What is the white powder coating on the Purple® grid?

    The non-toxic plastic powder coating we use is polyethylene copolymer, which is a food-contact-grade plastic considered to be safe (FDA, WHO/IARC, and Environment Canada have all declared it safe for use).

    You can read more about the powder here! :) https://onpurple.com/blog/asked-4-answers-non-toxic-plastic-powder

  • Does it emit off-gassing?

    There may be a faint “new mattress” smell right when it comes out of the packaging, which the few who have noticed it have described as nutty and sweet. If it is noticeable, it will fade within a few days and is not toxic (most toxic off-gassing that is associated with mattresses comes from memory foam, which we do not use).

    To find out more about the certification for the foam we use, visit CertiPUR-US®

  • Why did you choose the cover you did?

    We specially designed a patent-pending, high-quality, white-on-white cover that has never been seen in the industry. It’s super stretchy so you get the best experience with Purple possible, and will look great in your room, even while you’re washing the sheets!

  • What are the dimensions of the Purple™ Beds?

    California King: 71.5" x 83.5" x 9.5"
    King: 75.5” x 79.5” x 9.5”
    Queen: 59.5” x 79.5” x 9.5”
    Twin Extra Long: 37.5” x 79.5” x 9.5”

    Mattress sizes
  • How much does the Purple® Bed weigh?

    The following are approximate weights — just remember Weight is Quality!!

    Twin Extra Long – 70 lbs
    Queen – 110 lbs
    King – 140 lbs
    California King – 140 lbs

  • How does the Purple® Mattress Ship?

    The Royal Purple® Seat cushions will ship in boxes, just as one might expect.

    But we’ve invested in a super nifty mattress roller that allows us to ship Purple® Beds and Tops directly to your door in a vinyl tube with handy little handles to help you carry it.

    The mattress packaging dimensions are approximately as follows:
    California King King – 72″ Long x 15.5″ Diameter

    Weighing appx 141 lbs
    King – 76″ Long x 15.5″ Diameter

    Weighing appx 141 lbs
    Queen – 60″ Long x 15.5″ Diameter

    Weighing appx 111 lbs
    Twin Extra Long – 38″ Long x 15.5″ Diameter
    Weighing appx 76 lbs

  • If Purple® Mattress is so great, how can you sell it for so little?

    Founding brothers, Tony & Terry Pearce, invented Purple's signature Hyper-Elastic Polymer™ Smart Comfort Grid™, which means they know all the ins and outs of making this superior technology at the best price!

    They also invested in making the only (extremely proprietary) machine that can mass produce the Hyper-Elastic Polymer™ at an affordable cost, right here in the USA.

  • Do I have to rotate my Purple® mattress?

    We don’t have an official policy. Not required, but recommended every 6 months or so. The Purple® Mattress also shouldn’t be flipped or you could lose its benefits! You can rotate the mattress, although it’s not necessary!

  • How do I unpack my Purple® mattress?

    There will be a great little Purple slicer – that looks suspiciously like a letter opener – included in the package. Use that to cut down the length of the plastic tube, (Yes, it will cut between the teeth of the zipper and through the fabric and plastic) and unroll the mattress from the several layers of purple fabric holding it together. Your bed will be ready to sleep on right away.

  • How firm is the Purple® mattress?

    Most of our customers rate our mattress a 6 out of 10 on the firmness scale, but it really just is personal preference!

  • Is the Purple® mattress vegan?

    There are no animal products used to produce The Purple® Mattress.

  • Can you feel your partner moving next to you on Purple?

    The Purple® Mattress has very limited motion transfer! You won’t feel your partner stir, those cute little ones climbing into the sheets, or those little paws finding the most comfortable position.

  • What’s the life expectancy of the mattress?

    The life expectancy is around 8-10 years. That is why we have a 10 year warranty on all of our mattresses.

  • What about shipping to rural areas?

    Purple ships everywhere in the US, but not at exactly the same speed. If you live in a more rural area, please note that it will most likely take longer to ship your products to you that what is estimated on the website.

    It will also most likely take longer to return your mattress, as there are fewer services that we use for returns in rural areas. Your patience is appreciated!

  • How do I move a Purple® Mattress?

    To move your Purple® Mattress, simply wrap it in a mattress-sized plastic bag, fold it in half with the bottom (gray side) out, and tie it with non-stretchy, sturdy straps (like nylon ratchet straps). You can read more about how to move your bed here: How to Move With a Purple® Mattress Blog

  • What are the warranties for the Purple Products?

    Mattress: 10 Years
    Mattress Protector: 10 Years
    Pillow: 1 Year
    Platform Base: Lifetime
    Seat Cushions: 1 Year
    Sheets: 1 Year

    Find more warranty information here.

  • Why did you choose the name Purple?

    Honestly, it just kind of struck a chord with us. The more we discussed it, the more we liked it. It's a neutral color that doesn't have a ton of very specific meaning, which allows us to fill it with our own awesomeness. We also quite enjoy the idea that Purple is the color of royalty and we believe that everyone deserves to be treated like Royalty!

  • Is that really a raw egg?

    Yes! Every single egg we use in our videos is 100% raw and real.

  • Do your products contain any latex?

    Nope! Purple products are 100% latex-free.

  • When will you be offering the mattress with a base?

    You can bundle the PowerBase or Platform Base with the mattress at checkout. Just visit the PowerBase page and click the bundle option, or add a Platform Base and Mattress to your cart.

  • How do returns work?

    We hope that you’ll try Purple™ for at least a month before deciding to return it. It’s quite possible that your body was compensating for your previous bed, and it could take some time for your body to get used to actually having the right support. That being said, if you do decide to return your Purple™ Product, you’ll contact our support team through OnPurple.com and they’ll walk you through the process for returning:

    The Purple™ Bed – there’s no way you’re getting it back into the packaging it comes in, and it’s heavy and expensive to ship back. So we’ll find a local donation center to come pick it up for you.

    The Purple™ Seat Cushion – these ones are a bit easier to work with, so we’ll send you a shipping label to send it back to us. You can drop it off at your local UPS store or even schedule your UPS guy to come and pick it up if you want.

    **For both the bed and the seat cushions, you’ll always get a full refund.**
    **Interest accrued through Affirm is not refunded.**

  • Will you ever ship internationally?

    We definitely hope to start crossing borders soon by working with partners outside the US! We don’t have a specific timeline for any given area, but if you’d like to be notified, fill out this quick form and we’ll make sure you’re one of the first to know when Purple is available in your neck of the woods.

  • How much is shipping for your products?

    Shipping is free within the 48 Contiguous United States!
    Shipping is available for Hawaii, Alaska, and Canada - costs will be calculated at checkout.

    We’re working on setting up shipping to other areas of the world and can’t wait to get to you! Click here to sign up for a mailing list for when Purple™ is available in your area.

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