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Purple Return/Exchange & Refund Policies

Thank you for shopping Purple!

If you are not completely satisfied with your purchase, we’re here to help.

Returns

Mattresses:

You have 100 calendar days to return your Purple® Bed from the date of delivery. We recommend sleeping on your Purple® Bed for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below.

To be eligible for a return, your Purple® Bed must be clean and undamaged.

Seat Cushions:

You have 30 calendar days to return your Purple® Cushion from the date of delivery. To be eligible for a return, your Purple® Cushion must be clean and undamaged.

Pillow:

You have 100 calendar days to return your Purple® Pillow from the date of delivery. We recommend sleeping on your Purple® Pillow for at least 30 nights to allow your body to properly adjust. For recommendations on how to make your sleep experience better, please contact us using the information below.

To be eligible for a return, your Purple® Pillow must be clean and undamaged.

Mattress Protector:

Due to the nature of the product there is no trial or return policy for the Purple™ Mattress Protector.

Sheets:

Due to the nature of the product there is no trial or return policy for the Purple™ Sheets.

Platfrom Base:

Due to the nature of the product there is no trial or return policy for the Purple™ Platform Base.

PowerBase:

Due to the nature of the product there is no trial or return policy for the Purple™ PowerBase.


Exchanges

Mattresses:

You have 100 calendar days to exchange your Purple® Bed from the date of delivery. The second bed is ineligible for return or exchange.

To be eligible for an exchange, your first Purple® Bed must be clean and undamaged.

You may exchange your Purple® Bed in one of two ways:

  1. You may purchase the new Purple® Bed in its entirety and initiate a standard return for your first Purple® Bed. We will do our best to coordinate the delivery of your new bed with the pickup of your first one. The refund will be issued once the first bed has been successfully returned. If you choose not to return the first Purple Bed® for a refund, the standard 100-day return period is eligible for both beds.
  2. You may return your first Purple® Bed like normal and receive a refund to apply to the purchase of your new Purple® Bed. The refund will be issued when the first Purple® Bed is successfully returned.

Seat Cushions:

You have 30 calendar days to exchange your Purple® Cushion from the date of delivery. To be eligible for a return, your cushion must be clean and undamaged.

You may exchange your Purple® Cushion in one of two ways:

  1. You may purchase the new Purple® Cushion in its entirety and initiate a standard return for your first cushion. The refund will be issued once the first cushion has been successfully returned. If you choose not to return the first Purple® Cushion for a refund, the standard 30-day return period is eligible for both cushions.
  2. You may return your first Purple® Cushion like normal and receive a refund to apply to the purchase of your new Purple® Cushion. The refund will be issued when the first Purple® Cushion is successfully returned.

Refunds

Your purchase will be refunded to the original method of payment once the return is confirmed.

Shipping

Purple will cover the shipping or pickup charges for returns and exchanges, except when there are extenuating circumstances. You will be informed beforehand if extra charges will apply.

Contact Us

Please note that returns and exchanges cannot be handled through social media. In order to make a return or exchange, you must call or email our Customer Delight team.

You can contact us here:

Email: returns@onpurple.com

Call: (844) 642-5613

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