The Purple Warranty

The Purple® Bed The Purple® Pillow The Purple™ Platform Base The Purple™ Sheets The Purple™ Mattress Protector

The Purple® Bed

Congratulations on your purchase of The Purple® Bed. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple® Bed is defective due to faulty workmanship or materials, Purple warrants that at Purple’s option it will replace or repair The Purple® Bed sold new only in the USA only by Purple or Purple-authorized resellers. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility.

This warranty extends from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the mattress whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tags from the mattress will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 10 year warranty period. This warranty applies to the mattress and not to any accessories or other products associated with the mattress. This warranty is applicable only to mattresses in normal in-home consumer use, and specifically excludes any mattress used for a medical patient.

During normal, properly supported use, this warranty shall apply only if (i) the materials of construction develop a visible indentation in the mattress greater than one (1.00) inch compared to the surrounding mattress areas after full recovery from load, or (ii) if the materials of the mattress crack, split, or otherwise fail during normal use and normal handling which is in accordance with Purple’s care and use instructions for the mattress (available at www.OnPurple.com). This indentation must be of large enough width and length to be considered a body impression, and only applies to the mattress and not to settling of the cover fiber-fill materials. Generally, to measure the indentation the cover would be unzipped and removed, then a straight-edge would be set on the mattress of length to be beyond the indentation on both sides of the indentation, then a vertically placed ruler would show the depth of any indentation. The mattress must be flat on the floor to be measured (so that indentations in the mattress can be differentiated from problems with your foundation or frame). Purple expects you to not experience such indentations, but if you do, it is covered under the terms of this limited warranty.

Purple® mattresses are covered by warranty only if they are used on a firm, flat, solid-surface, non-spring foundation (whether non-moving type or adjustable type) sufficiently strong to remain flat and firm under the weight of the mattress and its users, from the date of delivery onward to the date of the warranty claim without interruption; otherwise the warranty is void. Other placement (whether long or short term) of the mattress, including but not limited to foundations of other description, a storage facility in any orientation, or use of a non-sufficient frame beneath the foundation, voids this warranty and all other express or implied warranties including but not limited to merchantability or fitness for a particular purpose. A sufficient frame on which the foundation rests must provide sturdy support for both the mattress and foundation and in the case of a queen or larger must have 5 or more legs including a center support. Purple may require purchaser to provide proof of the sufficiency of the foundation and frame and of the constancy since purchase of the support of the mattress and foundation thereon before this warranty will apply. This warranty shall not apply if Purple determines in its reasonable discretion that the mattress or foundation has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Tears, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure. Purple highly recommends the use of a very stretchy, breathable mattress protector because without such protection your mattress may not be clean enough or undamaged enough to have this warranty apply. Please note that a non-stretchy or non-breathable mattress protector (or non-stretchy tight sheets) will negate much of the benefit of The Purple® Bed. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty. The mattress must be always covered in use or the warranty is void (UV light degrades cushioning materials).

Purple will not charge purchaser to repair or replace purchaser’s mattress if it is reasonably deemed by Purple to be defective according to the terms herein during the first ten (10) years since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced mattress runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the mattress shall be at Purple’s sole option. The cover is not part of the 10-year warranty and is separately addressed in the next paragraph.

The zippered cover of The Purple® Bed is warranted for two (2) years from the date of purchase against faults in material or workmanship. Purple may choose at its sole option to replace the cover with the same or different (as one example, a different color or material) cover or to repair the cover. Purchaser is responsible for to-or-from transportation, handling and inspection costs.

Warranty Coverage Additional Limitations:
If replacement of a mattress or cover takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.

How to Contact Purple for Warranty Issues:
You may call Purple toll-free at 1-844-642-5613. Further contact information can be found under the customer service section at www.OnPurple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!

The Purple® Pillow

Congratulations on your purchase of The Purple® Pillow. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple® Pillow is defective due to faulty workmanship or materials, Purple warrants that at Purple’s option it will replace or repair The Purple® Pillow sold new only in the USA only by Purple or Purple-authorized resellers. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility.

This warranty extends for 1-year from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the pillow whether new or used. Original proof of purchase (including date) by the original purchaser, this warranty document, and the law tag from the pillow will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 1-year warranty period. This warranty applies to the pillow, the booster, and the pillow cover, and not to any other accessories or products associated with the pillow. This warranty is applicable only to pillows in normal in-home consumer use.

During normal, proper use, this warranty shall apply only if the materials of the pillow crack, split, or otherwise fail during normal use and normal handling which is in accordance with Purple’s care and use instructions for the pillow (available at www.OnPurple.com).

This warranty shall not apply if Purple determines in its reasonable discretion that the pillow has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Tears, punctures, stains, odors, unsanitary conditions, folds, footprints, burns, cuts, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure. Please note that a non-stretchy or non-breathable pillowcase will negate much of the benefit of The Purple® Pillow. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Localized firmness changes are normal and are not covered under warranty. Comfort preferences are not covered under warranty. The pillow must be always covered in use or the warranty is void (UV light degrades cushioning materials).

Purple will not charge purchaser to repair or replace purchaser’s pillow if it is reasonably deemed by Purple to be defective according to the terms herein during the first (1) year since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced pillow runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the pillow, the booster, or the pillow cover shall be at Purple’s sole option.

Warranty Coverage Additional Limitations:
If replacement of a pillow, a booster, or a pillow cover takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.

How to Contact Purple for Warranty Issues:
You may call Purple toll-free at 1-844-642-5613. Further contact information can be found under the customer service section at www.OnPurple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!

The Purple™ Platform Base

Congratulations on the purchase of The Purple™ Platform Base. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple™ Platform Base is defective due to faulty workmanship or materials, Purple warrants that at Purple’s option it will replace or repair The Purple™ Platform Base sold new only in the USA and only by Purple or Purple-authorized resellers. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility.

This warranty extends from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the platform base whether new or used. Original proof of purchase (including date) by the original purchaser and this warranty document will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the limited lifetime warranty period. This warranty applies to the platform base and included headboard brackets and not to any accessories or other products associated with the platform base. This warranty is applicable only to the platform base in normal in-home consumer use.

During normal, proper use, this warranty shall apply only if (i) there are demonstrable defects in material or workmanship, or (ii) if the materials of the platform base crack, split, or otherwise fail during normal use and normal handling.

Purple™ Platform Bases are covered by warranty only if they are used on a firm, flat, solid-surface from the date of delivery onward to the date of the warranty claim without interruption; otherwise the warranty is void. Other placement (whether long or short term) of the platform base, including but not limited to environments with greater than 50% humidity or frequent exposure to moisture, voids this warranty and all other express or implied warranties including but not limited to merchantability or fitness for a particular purpose. This warranty shall not apply if Purple determines in its reasonable discretion that the platform base has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Unsanitary conditions, rust, damage from weather or sun exposure, disconfiguration, dents, evidence of undistributed weight, or evidence of weight loads exceeding 4800 lbs of distributed weight. For the health and safety of anyone who would be required to dispose of, or otherwise handle the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Comfort preferences are not covered under warranty.

Purple will not charge purchaser to repair or replace purchaser’s platform base if it is reasonably deemed by Purple to be defective according to the terms herein during the lifetime of the original purchaser. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced platform base runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the platform base shall be at Purple’s sole option.

Warranty Coverage Additional Limitations:
If replacement of a platform base takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. product but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.

How to Contact Purple for Warranty Issues:
You may call Purple toll-free at 1-844-642-5613. Further contact information can be found under the customer service section at www.OnPurple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!

The Purple™ Sheets

Congratulations on your purchase of the Purple™ Sheets. Purple is committed to providing superior product quality so that you may achieve healthful, comfortable rest. If the Purple™ Sheets are defective due to faulty workmanship or materials, Purple warrants that at Purple’s option it will replace or repair the Purple™ Sheets sold new only in the USA only by Purple or Purple-authorized resellers. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility.

This warranty extends from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the sheets whether new or used. Original proof of purchase (including date) by the original purchaser, and this warranty document will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 1-year warranty period. This warranty applies to the sheets set, including 1 fitted sheet, 1 flat sheet, and one or two pillowcases for TXL and Queen/King sets respectively, and not to any accessories or other products associated with the sheets. Purple may respond to warranty claims by repairing or replacing one piece of a sheet set, rather than a whole sheet set at it’s discretion. This warranty is applicable only to the sheets in normal in-home consumer use.

This warranty shall not apply if Purple determines in its reasonable discretion that the sheets have been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: Stains, odors, unsanitary conditions, footprints, burns, cuts, tears, signs of jumping on the bed, rodents, insect damage or other infestation, damage from liquids or gels or blood or bodily fluids or other fluids, or damage from weather or sun exposure. This warranty does not cover normal wear and tear from washing and intended use. Please note that non-stretchy tight sheets will negate much of the benefit of The Purple® Bed. For the health and safety of anyone who would be required to dispose of, or otherwise handle, the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Comfort preferences are not covered under warranty.
Purple will not charge purchaser to repair or replace a piece or the whole set of a purchaser’s Purple™ Sheets if it is reasonably deemed by Purple to be defective according to the terms herein during the first (1) year since the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced sheets runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the sheets shall be at Purple’s sole option.

Warranty Coverage Additional Limitations:
If replacement of a sheet set or any piece takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. products, but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.

How to Contact Purple for Warranty Issues:
You may call Purple toll-free at 1-844-642-5613. Further contact information can be found under the customer service section at www.OnPurple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!

The Purple™ Mattress Protector

Congratulations on your purchase of The Purple™ Mattress Protector. Purple is committed to providing superior product durability and quality so that you may achieve healthful, comfortable rest. If The Purple™ Mattress Protector is defective due to faulty workmanship or materials, Purple warrants that at Purple’s option it will replace or repair The Purple™ Mattress Protector sold new only in the USA and only by Purple or Purple-authorized resellers. This non-transferable warranty is for the original purchaser only and is expressly limited as described herein. Purple undertakes no other responsibility.

This warranty extends from the original purchase date of the original product purchased. This warranty is valid only if the purchaser is an individual who thereafter uses the product for personal consumer use. The warranty no longer applies after any resale of the mattress protector whether new or used. Original proof of purchase (including date) by the original purchaser and this warranty document will be required to make a warranty claim. For warranty service, you are required to preserve these documents during the 10-year warranty period. This warranty applies to the mattress protector. This warranty does not apply to any other accessories or products associated with the mattress protector. This warranty is applicable only to the mattress protector in normal in-home consumer use.

During normal, proper use, this warranty shall apply only if (i) there are demonstrable defects in material or workmanship, (ii) if the materials of the mattress protector crack, split, or otherwise fail during normal use and normal handling, or (iii) if the mattress protector fails to protect the user’s mattress from liquids as claimed by Purple.

Purple Mattress Protectors are covered by warranty only if they are used on a mattress that is less than 13” deep, as prescribed, and is properly stretched over the mattress so as to cover the mattress entirely without straining the product; otherwise the warranty is void. This warranty shall not apply if Purple determines in its reasonable discretion that the mattress protector has been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: tears, unsanitary conditions, footprints, burns, cuts, or signs of jumping on the bed, rodents, insect damage or other infestation, or damage from weather or sun exposure. The warranty also does not apply to damage caused by normal wear and tear, moving, storage, natural disasters, Acts of God, inks, cosmetics, bleach, grease, nail polish, alcohol, dyes, chemical hair treatments, tanning related chemicals, solvents, molds, mildews, stains or odors of unknown origins. For the health and safety of anyone who would be required to dispose of, or otherwise handle the sleep set, Purple and its retailers or agents may refuse to inspect such products to assess whether covered by the warranty, in which case, Purple reserves the right to deny warranty coverage. Photos may be requested to be sent by internet to Purple. Comfort preferences are not covered under warranty.

Purple will not charge purchaser to repair or replace purchaser’s mattress protector if it is reasonably deemed by Purple to be defective according to the terms herein during the length of 10-years from the original purchase. Any to-or-from transportation handling and costs and inspection costs associated with repairs or replacements are the responsibility of purchaser. The warranty for any repaired or replaced mattress protector runs from the date of original purchase and not from the date of the replacement. Whether to repair or to replace the mattress protector shall be at Purple’s sole option.

Warranty Coverage Additional Limitations:
If replacement of a mattress protector takes place, the product being replaced must be sent to Purple or otherwise disposed of as directed by Purple. PURPLE SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY BREACH OF THIS WARRANTY OR RESULTING FROM THE USE OF ANY MATTRESS, COVER, FOUNDATION, FRAME, PILLOW, TOP-OF-BED PRODUCT (SUCH AS COMFORTERS, SHEETS, MATTRESS PROTECTORS OR BLANKETS) OR ACCESSORY. REPLACEMENT OR REPAIR AS SET FORTH HEREIN SHALL BE THE EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES OF MERCHANTABILITY. THE ONLY WARRANTY IS THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. THIS WARRANTY IS NOT EFFECTIVE IF THE PRODUCT IS USED OUTSIDE THE USA (there may be a separate warranty for non-U.S. product but be advised that it may not be from Purple). Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so limitations or exclusions herein may not apply. This warranty provides the original purchaser specific legal rights, and there may be other rights which vary from state to state.

How to Contact Purple for Warranty Issues:
You may call Purple toll-free at 1-844-642-5613. Further contact information can be found under the customer service section at www.OnPurple.com. Contact information may change from time to time, and Purple’s then-current website may be consulted for latest contact information. Thank you for buying a Purple product, and we hope you will have many years of enjoyment!

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